Subarna Katwal

Aspiring Customer Service / Operations Professional

Kathmandu, NP.

About

Recent Bachelor of Arts (Computer Application & Computer Science) student at Madan Bhandari Memorial College in Kathmandu, Nepal; experienced in customer service and moderation through internships at cultural and mental health startups; skilled communicator with a foundation in digital tools and client interaction.

Work

Newmew

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Customer Service Intern

Kathmandu, Bagmati, Nepal

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Summary

Supported customer communications and operations at a Kathmandu-based eyewear retail startup.

Highlights

Addressed client inquiries with clarity and professionalism.

Assisted in maintaining customer and sales records.

Coordinated with internal teams to resolve support issues promptly.

Yodha Ltd.

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Moderator

Kathmandu, Bagmati, Nepal

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Summary

Monitored and supported community engagements in an app-based mental health care startup.

Highlights

Ensured platform conversations remained respectful and safe.

Acted as first point of contact to moderate user-generated content.

Contributed to community trust and platform integrity.

Education

Madan Bhandari Memorial College

Kathmandu, Bagmati, Nepal
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Bachelor of Arts Computer Application & Computer Science

Skills

Customer Service

Client support, Issue resolution, Communication.

Moderation & Community Management

Content moderation, User engagement, Platform safety.

Digital Tools

Record keeping, Basic MS Excel, Online communication.